Dot & Key Gloss Boss Brightening Lip Balm Vitamin C + E SPF 50+ Watermelon Cool 12g

13 reviews for Dot & Key Gloss Boss Brightening Lip Balm Vitamin C + E SPF 50+ Watermelon Cool 12g

Sumit
Rated 1 out of 5
April 3, 2026
I received a defective product with a serious packaging issue. During normal use, the tube split open from the seal without any external pressure or mishandling, causing the product to leak out unexpectedly.This is clearly a packaging/manufacturing defect and not a user-related issue. A significant portion of the product was wasted immediately, making it unusable. The leakage also caused damage to surrounding items due to the sudden burst.A product, especially one meant for daily use, should not fail under basic conditions. This raises serious concerns regarding quality control and packaging reliability.I have already contacted the brand with proper proof, including images and invoice, but have only received generic responses with no actual resolution.Since this product was purchased through Amazon and sold by the brand itself, I request Amazon to intervene and resolve this issue.This is not a standard return request but a genuine defective product case. I request a replacement or full refund at the earliest.